While working with our Driver's app, there are a few automated notifications you can send to your customers. You can find them under the app settings:


This is what they say and how they work:


1. Route Will Be Serviced

Message:

This is a reminder that your stop will be serviced today

It is sent when the driver opens the route.


2. Driver En Route

Message:

This is a reminder that our driver is on their way

It is sent after the driver exits the last stop. Customers in the first stop will receive it when the route is opened.


3. Order Delivered

Message


Your order has been dropped off

It is sent when after completing the stop, any of the orders is changed to the "delivered" status.


Message


Your order #{{displayId}} has been dropped off

It is sent when the driver changes one of the orders to "delivered". It can happen while in the route, but also from the customer detail in the app.



4. Order Picked Up

Message 


Your order has been picked up

It is sent when after completing the stop, any of the orders is changed to the "Picked up" status.

Message

Your order #{{displayId}} has been picked up

It is sent when the driver changes one of the orders to "Picked up". It can happen while in the route, but also from the customer detail in the app..



All of the messages will be followed up by a footer that can be customized. the default one goes like this, with the store information:


Best regards,
(Name of the store)
Tel: xxxxx
Email: xxxxx
Address: xxxxx
Hours: xxxxx


Contact support@darkpos.com if you have any questions or you want to edit the footer. You can also click on the chat button in the bottom-right corner of this portal to start chatting with us.