There are 3 options for the notification to be sent after racking:
1.) By default:
- When all invoices that are part of a ticket are racked.
This means that as soon as invoices 1-1, 1-2, and 1-3 get racked, the notification gets sent over SMS and/or email. If the customer has another open order, let’s say 2-1, 2-2. The system will not wait for those to be ready. There will be another notification when 2-1 and 2-2 get racked.
2.) Notification All Racked:
- When all OPEN invoices for a customer are racked then a notification will be sent.
A notification will be sent after all invoices 1-1, 1-2, 1-3, 2-1, and 2-2 are racked. And not before that.
3.) Notification Always:
- A notification will be sent once each invoice is racked.
What will happen in this case is that 5 notifications will be sent out. One for 1-1, one for 1-2, one for 1-3, one for 2-1, one for 2-2, and so on.