While working with our Driver's app, there are a few automated notifications you can send to your customers. They can be sent either by email or sms, according to your store setup. If you are using lockers, the notifications will vary accross delivery and lockers orders.
We can customize your notifications if needed. Please contact [email protected] for further assistance.
You can find them under the app settings:
This is what they say and how they work:
1. Route Will Be Serviced (Only sent for Delivery orders)
Message:
This is a reminder that your stop will be serviced today
It is sent when the driver opens the route to all the customers selected for the route.
2. Driver En Route (Only sent for Delivery orders)
Message:
This is a reminder that our driver is on their way
It is sent to the next customer after the driver exits the previous stop. Customers in the first stop will receive it when the route is opened.
3. Order Delivered
- Message for Delivery Orders
Your order has been dropped off
It is sent when after completing the stop, any of the orders is changed to the "delivered" status.
Message
Your order #{{displayId}} has been dropped off
It is sent when the driver changes one of the orders to "delivered". It can happen while in the route, but also from the customer detail in the app.
- Message for Lockers Orders
Order Delivered at [Location name], Locker: 100, PIN: XXXX
It is sent when after completing the stop, any of the orders is changed to the "delivered" status.
4. Order Picked Up
- Message for Delivery Orders
Your order has been picked up
It is sent when after completing the stop, any of the orders is changed to the "Picked up" status.
Your order #{{displayId}} has been picked up
It is sent when the driver changes one of the orders to "Picked up". It can happen while in the route, but also from the customer detail in the app..
- Message for Lockers Orders
**Order Picked Up at [Location name], Locker: 100
It is sent when after completing the stop, any of the orders is changed to the "Picked up" status.
All of the emails will be followed up by a footer that can be customized. the default one goes like this, with the store information:
Best regards,
(Name of the store)
Tel: xxxxx
Email: xxxxx
Address: xxxxx
Hours: xxxxx
Contact [email protected] if you have any questions or you want to edit the footer. You can also click on the chat button in the bottom-right corner of this portal to start chatting with us.